Privacy policy

Privacy Policy

Last updated: March 9, 2026

This Privacy Policy describes how Hook Authority collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages or products you view
  • Websites or search terms that referred you to our site

We refer to this automatically collected information as Device Information.

We collect Device Information using technologies such as:

  • Cookies – small data files placed on your device
  • Log files – track actions occurring on the website
  • Web beacons, tags, and pixels – electronic files used to record browsing behavior

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

This is referred to as Order Information.

If you submit files or drawings for custom manufacturing or quotes, we may also collect uploaded files such as PDF, STL, DWG, STP, PNG, or JPG.

When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the information we collect to:

  • Process and fulfill orders
  • Communicate with you about orders or inquiries
  • Provide quotes for custom parts or products
  • Screen orders for potential risk or fraud
  • Improve and optimize our website and customer experience

We may also use your contact information to send updates related to your order or respond to customer service requests.

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our website and fulfill orders. For example:

  • Shopify powers our online store and processes transactions.
  • Payment processors securely handle payment transactions.
  • Shipping carriers deliver your orders.
  • Analytics providers may help us understand how customers use our website.

We may also share information when required to comply with applicable laws, regulations, or legal requests.

We do not sell or rent your personal information to third parties.

File and Design Submissions

Any drawings or files submitted for quoting or manufacturing are used solely for evaluating or producing the requested parts. We do not distribute, sell, or share customer designs outside of what is necessary to complete your request.

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve site functionality
  • Understand website traffic and usage
  • Provide a smoother shopping experience

You can disable cookies through your browser settings if you prefer.

Data Retention

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete it.

Security

We take reasonable precautions to protect your personal information and follow industry best practices to prevent unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

To make a request, please contact us using the information below.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Contact Us

For more information about our privacy practices or if you have questions, please contact us at:

Email: info@hookauthority.com